Support

Venmurasu

Venmurasu is our book reading app available on iOS and Android. For Venmurasu-specific support:

• Reading issues: Problems with book loading, page rendering, font display, or bookmarks
• Purchases and subscriptions: Issues with in-app purchases, subscription management, or restoring purchases
• Sync issues: Problems syncing reading progress, bookmarks, or library across devices
• Downloads: Issues downloading books for offline reading
• Account: Login problems, account access, or profile management

For purchase-related issues on iOS, you can also contact Apple Support. For Android purchases, contact Google Play Support.

Login and Account Access

• Forgot password: Use the "Forgot Password" link on the login screen to reset your password via email
• Account locked: After multiple failed login attempts, your account may be temporarily locked. Wait 30 minutes and try again, or contact us
• Social login issues: Ensure the email associated with your social account matches your app account. Contact us if you need to link or unlink accounts

Payments and Subscriptions

• Payment failed: Verify your payment method is valid and has sufficient funds. Try an alternate payment method if the issue persists
• Restore purchases: Use the "Restore Purchases" option in the app settings to recover previously purchased content after reinstalling or switching devices
• Cancel subscription: Subscriptions purchased through the App Store or Google Play must be cancelled through the respective platform's subscription management settings
• Refund requests: For in-app purchases made through Apple or Google, refund requests must be submitted through the respective store. For direct purchases, contact us at contact@bhairav.ltd

Account Deletion

You have the right to request deletion of your account and associated personal data. See Section 6 below for the full process.

Data Export

You can request a copy of your personal data by emailing contact@bhairav.ltd with the subject line "Data Export Request". Include the email address associated with your account. We will provide your data in a machine-readable format within 30 days.

How to Request Account Deletion

• Email us: Send an email to contact@bhairav.ltd with the subject line "Account Deletion Request"
• Include: The email address associated with your account and the app name
• Verification: We will send a verification email to confirm your identity before processing the request

What Happens When You Delete Your Account

• Your account and profile information will be permanently deleted
• Your reading history, bookmarks, preferences, and app data will be removed
• Any active subscriptions should be cancelled separately through the App Store or Google Play before requesting deletion
• Transaction records may be retained for up to 8 years as required under Indian tax and financial regulations
• The deletion process will be completed within 30 days of identity verification
• A 90-day recovery period applies - during this window you can contact us to restore your account before permanent deletion

In-App Deletion

Where available, you can also initiate account deletion directly from the app's account settings. The same process and timelines apply.